The Government is closely monitoring a mobile app-based private car hailing service that was recently made available in Macao. The authorities will step up enforcement of laws that bar unlicensed passenger transportation services, and crack down on illegal car-hire services in Macao.

Unlicensed car hailing services are not appropriate to effectively compensate for the lack of available taxis in Macao. Given its lack of transparency, the operational model of calling a driver using a mobile app creates difficulties for the Government to legally ensure the safety of passengers and the protection of their rights.

Requesting passenger transportation services via this type of mobile app might also lead to overcharging cases due to the lack of a clear charge policy.

It is obviously illegal for any private or unauthorised vehicle to provide passenger transportation services with the support of a mobile app. Any person found guilty of the offence could face a fine of 30,000 patacas.

The Government has requested the Public Security Police Force, the Transport Bureau and the Macau Government Tourist Office to investigate the case and to act accordingly.

The Government fully understands the concerns of residents and visitors on the need to improve Macao’s taxi services. The Government has strengthened supervision of the industry and is currently revising related legislation. The goal of these measures is to ensure both residents and tourists can enjoy quality taxi services, in compliance with the policy of transforming Macao to a world centre of tourism and leisure.